Terms and Conditions

This agreement applies as between you, the User of this Web Site and Claims Hub Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“Claims Hub Ltd” means Claims Hub Ltd/claimshub.co.uk, Office 2, Chimney Building, New Hall, Liverpool, L10 1LD;

“Service” means collectively any online facilities, tools, services or information that Claims Hub Ltd makes available through the Web Site either now or in the future;

“System” means any online communications infrastructure that Claims Hub Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by Claims Hub Ltd and acting in the course of their employment; and

“Web Site” means the website that you are currently using (housing-complaints.co.uk) and any sub-domains of this site (e.g. subdomain.housing-complaints.co.uk) unless expressly excluded by their own terms and conditions.

housing-complaints.co.uk – Full Terms and Conditions

housing-complaints.co.uk is a trading style of Claims Hub Ltd, with registered number 12657732 and registered address Office 2, Chimney Building, New Hall, Liverpool, L10 1LD.

Claims Hub Ltd is a Claims Management Company authorised and regulated by the Financial Conduct Authority, Firm Reference Number 929323.

Our areas of work

We are authorised to assist clients in making claims in the following areas:

Housing Disrepair Claims

If you instruct us to do so, a panel member will agree to make a claim/s on your behalf on the terms of this agreement.

We do not give legal advice; Our service is limited to the process and administration of the above compensation claims.

You do not need to use a claims management company to make a claim. You have the right to use any of the appropriate regulatory bodies for free in relation to your claim, including:

Housing Ombudsman

No Win No Fee Claim

Our No Win No Fee Success Fee is based on which claim you are lodging and which expert panel member we refer you to. The maximum the legal panel can charge as a success fee is:

25% - 50% + VAT of any compensation awarded to you.

The legal panel members will inform you about the exact fee before you enter into any agreement. There may be a termination fee if you cancel your claim with a panel member after the cooling-off period. We are paid a recommendation fee by our panel members for a successful recommendation. Claims Hub Ltd will not charge you for our service.

How housing-complaints.co.uk will assist you

Claims Hub Ltd provides this site, housing-complaints.co.uk, as part of an introductory service that aims to put you in touch with a specialist solicitor or legal executive without delay. We will not charge you anything for doing this.

Solicitors on the panel pay a financial contribution to our marketing costs and the upkeep of this website, in order for us to provide this service. Further details about our arrangement with panel firms are available on request. Claims Hub Ltd are not qualified lawyers and do not provide legal advice.

If we feel we cannot help you, we will let you know, and of course, you are free to seek legal advice elsewhere immediately.

Any resulting contract that you enter into for legal services will be with one of our panel solicitors, not Claims Hub Ltd. Claims Hub Ltd therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one or any of our panel solicitors.

Solicitor firms pay for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

Contacting Us

When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.

Our policy against abusive calls

We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Claims Hub Ltd will not hesitate to report such acts to the police.

Site Information

The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.

The site is designed to give you some information about claiming compensation for housing disrepair and, if you wish, help you start a claim with a specialist solicitor in your area.

Copyright Notice

This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by Claims Hub Ltd or licensed to Claims HUb Ltd You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that

Please see our Privacy Policy for further details.

Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.

Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.

Privacy Policy

Claims Hub Ltd is committed to safeguarding the privacy of visitors to our website. Please click here to read our policy to understand how your information will be treated. This policy may be updated every few months, so please check it regularly.

Claims Hub Ltd is the data controller and processor meaning we exercise overall control over the purposes and means of the processing of your personal data.

Your data will only ever be transferred to other processors and/or controllers in relation to progressing the claim on your behalf. Your data is never sold to any third party.

Marketing Materials

If you currently receive marketing materials from housing-complaints.co.uk and no longer wish to do so, please email frt@claimshub.co.uk. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.

Limitation of Liability

Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.

Complaints Procedure

We pride ourselves on providing a professional service. If You are not happy with Our service in any way, we would like to hear about it. A full copy of Our complaints policy and procedure can be found on Our complaints page on our website here.

Law and Jurisdiction

These terms and conditions and the relationship between you and Claims Hub Ltd shall be governed by and construed in accordance with the Law of England and Wales and Claims Hub Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales

Notices

All notices/communications shall be given to us either by post to our Premises (see address above) or by email to frt@claimshub.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Claims Hub Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Links to Other Websites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Claims Hub Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them

Links to this Website

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site housing-complaints.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Claims Hub Ltd. To find out more please contact us by email at frt@claimshub.co.uk.